Privacy Policy

Deedar-e-Kaabah Travel & Tours Company. We respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services worldwide.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information when you use our website or booking forms:

Full Name
Email Address
Phone Number / WhatsApp Number
Travel Details (destination, travel dates, number of passengers, passport details if required for booking)
Billing information (if payment is processed)
Any other information you voluntarily provide

We may also collect technical information such as:

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process travel bookings and inquiries
Communicate with you regarding flights, hotels, visas, Umrah/Hajj packages, and tours
Provide customer support
Send booking confirmations and updates
Improve our website and services
Comply with legal and regulatory requirements

We may contact you via:

Email (Info@dktravels.com)
Phone call
WhatsApp (0300 9070 747)

3. Legal Basis for Processing (For International Customers)

If you are located in the European Union (EU), United Kingdom (UK), or other regions with data protection laws, we process your personal data based on:

Your consent
Performance of a contract (travel booking services)
Legal obligations
Legitimate business interests

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information with:

Airlines
Hotels
Tour operators
Visa processing agencies
Payment processors
Government authorities (if legally required)

This sharing is only done when necessary to complete your travel arrangements.

5. International Data Transfers

As we serve customers worldwide, your information may be transferred and processed in countries outside your residence. We take reasonable steps to ensure your data is protected in accordance with applicable laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

Unauthorized access
Alteration
Disclosure
Loss or misuse

However, no online transmission or storage system can be guaranteed 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary:

To complete travel services
For legal, tax, and accounting purposes
To resolve disputes

8. Your Data Protection Rights

Depending on your country of residence, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise these rights, contact us at:

📧 Email: Info@dktravels.com
📱 WhatsApp: 0300 9070 747

9. Cookies Policy

Our website may use cookies and similar tracking technologies to:

Improve website functionality
Analyze traffic
Enhance user experience

You can control cookies through your browser settings.

10. Third-Party Services

We may use third-party service providers for:

Website hosting
Email communication
Payment processing
Analytics tools

These providers have their own privacy policies, and we encourage you to review them.

11. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children without parental consent.